Frequently Asked Questions

Yes, we provide a Meet and Greet service for an additional $30. Your driver will greet you at the baggage claim area with a sign displaying the primary passenger's last name, assist with luggage, and escort you to the vehicle.

Our Meet and Greet Service includes assistance with baggage collection at the airline's designated carousel, transportation of luggage to the vehicle, and ensuring a smooth start to your journey.

All bookings must be made at least 24 hours in advance via our website, phone, or email. We accept payments through credit card, debit card, and Venmo. Full payment or a deposit may be required at the time of booking.

Cancellations more than 72 hours before will incur no charge (these policies do not apply during the Sundance Film Festival). Cancellations 48 to 72 hours before your reservation will be charged a 50% cancellation fee. Cancellations within 48 hours are non-refundable. Same-day reservations are subject to a 100% cancellation fee.

If no communication is received within 30 minutes of the scheduled pick-up time, the booking will be marked as a no-show, and no refund will be issued.

We will track your flight and contact you via text or email upon arrival. Once you've collected your luggage, please notify us. If you do not hear from us, call us directly at +1 (435) 901-9158.

Notify us as soon as possible if your flight is delayed. Wait charges may apply if the delay exceeds one hour after your flight's scheduled arrival time.

Yes, we offer rear-facing, forward-facing, and booster seats at no additional cost for Private SUV bookings. Please request them at least 24 hours in advance.

Yes, children are considered passengers and must have access to a seat belt, as required by law.

Changes to a reservation can be made up to 24 hours before the scheduled pick-up time. Changes made within 24 hours will be treated as a cancellation, and a new reservation will be required.

Each passenger is allowed one large bag and one medium-sized bag. Excessive luggage, such as skis, snowboards, or strollers, may require reserving an additional vehicle.

Our SUVs can accommodate up to 4 passengers with luggage. Capacity depends on the number of bags each passenger brings.

Yes, but oversized luggage may reduce the seating capacity of the vehicle. A second vehicle may be required for excessive items, subject to availability.

We offer private SUV and shared shuttle rides.

Force Majeure events such as severe weather, road closures, traffic conditions, or other unforeseen circumstances may impact service. We will strive to minimize disruptions.

If you believe your baggage was damaged due to our handling, please contact us within 24 hours. Note that we are not liable for ordinary wear and tear, poor-quality luggage, or over-packing.

We accept payments via credit card, debit card, Venmo, and cash. Full payment or a deposit may be required during booking. If paying with cash, we need a credit card on file which will be pre-authorized in case of cancellation.

Yes, we accept cash payments. Please notify us in advance if you plan to pay in cash. A credit card will still be required on file to guarantee the reservation and will be pre-authorized the day before your service.

If you decide to use an alternative service without notifying us, your reservation will be considered non-refundable.

Yes, we recommend adjusting your departure time to account for potential weather delays or high-traffic snow days. Notify us as soon as possible to make changes.

During severe weather, we will do our best to adapt, but delays or cancellations may occur. We recommend staying informed and rescheduling if necessary.

In the event of Force Majeure, such as severe weather or road closures, we will make every effort to minimize disruptions but are not liable for delays or cancellations.