Elite Transportation: Terms and Conditions

Effective Date: December 15 2024

These Terms and Conditions ("Agreement") govern the use of ground transportation services provided by Elite Transportation. By booking or using our services, you, the Customer agree to comply with and be bound by these terms. If you do not agree with these terms, please do not use or book our services.

1. Booking and Payment

  • Reservations: All bookings must be made at least 24 hours before the scheduled pick-up time. Bookings can be made through our website, phone, or email.
  • Payment Terms: Full payment or a deposit may be required at the time of booking. We accept payments via credit card, debit card, Venmo. The total amount due will be outlined at the time of reservation. Failure to pay may result in the cancellation of the reservation.
  • Pricing: All prices are subject to change without notice. However, the price confirmed at the time of booking will be honored. Prices may vary depending on factors such as demand, location, and service type.

2. Cancellation and Refund Policy

  • Same-day (last-minute) reservations are subject to a 100% cancellation fee.
  • Cancellations Made More Than 48 Hours Before the Trip: Cancellations made more than 48 hours in advance will receive a 50% refund of the total amount charged. (except during the Sundance Film Festival).
  • Alternatively, the booking can be transferred to another date or time.
  • Cancellations Made Within 48 Hours of Scheduled Service: Cancellations made within 48 hours of the original service time are non-refundable.
  • Reservation Changes: Changes to a reservation are allowed up to 24 hours in advance of the scheduled pick-up time. Any changes made after this time will be considered a last-minute cancellation, and a new reservation must be made for the updated date and time.
  • No-Show Policy: No-shows will forfeit the full fare. For Departure Private SUV services, the scheduled driver will wait for 30 minutes at the pick-up location. If no communication is established during this time, the booking will be marked as a no-show, and no refund will be issued.

AIRPORT PROCEDURE:

We will track your flight status and will reach out to you via text message or email upon your arrival. Once you have collected your luggage, please notify us when you are ready to depart. If you do not receive communication from us, please contact us directly at 4359019158

For private transfer services, if we do not receive communication from you within 30 minutes of your arrival, your reservation will be considered a no-show and will be non-refundable. If there are any delays, please notify us as soon as possible. Wait charges may apply if the delay exceeds one hour after your flight's scheduled arrival time.

If we are unable to contact you and you decide to use an alternative transportation service upon arrival, your reservation will be considered non-refundable.

Please ensure that you confirm all departure reservations 24 hours in advance.

We recommend staying informed about potential weather delays or high-traffic snow days. If necessary, please reschedule your departure time accordingly.

Alternatively, should you need any help with luggage we can offer a meet-and-greet service for an additional $30.

What is Meet and Greet Service and What to Expect Upon Arrival?

Our Meet and Greet Service begins with your driver confirming your arrival details via text message. As you exit the secure area and enter the baggage claim area, your driver will be waiting with a sign displaying the primary passenger's last name.

The driver will then guide you to the designated baggage carousel for your airline and assist you in retrieving your luggage. After all your bags have been collected, the driver will help transport them to the vehicle. Once your luggage is loaded, your journey to your destination will begin.

CHILD CAR SEAT:

Child Seats: Rear-facing, forward-facing, and booster seats are available upon request for Private SUV bookings at no additional cost. Please make sure to request them at least 24 hours in advance as we do not carry them with us. Children by law are considered passengers also and would be part of the total passenger count

Force Majeure

At Elite Transportation, we strive to adapt our operations to various external factors. However, there are certain events beyond our control that may affect the provision of our services. In such cases, we may need to cancel, delay, or divert your ground transportation.

"Force Majeure" events include, but are not limited to:

  • Severe weather conditions
  • Road closures or adverse traffic conditions
  • Labor disputes that impact our service
  • Government regulations or changes in legal requirements
  • Fuel shortages
  • Civil disturbances, including war, embargoes, or political unrest
  • Acts of terrorism
  • Any event beyond our reasonable control, not foreseeable or predicted by Elite Transportation

In the event of a Force Majeure, we will make every effort to minimize disruptions, but we are not liable for any resulting delays or cancellations.

Baggage Damage

If you notice damage to your baggage and believe it resulted from careless handling by our staff, please contact us within 24 hours of your transportation service at elitetransportationpc.com.

Please note that some signs of wear and tear are normal due to regular handling during travel. Even high-quality luggage can show signs of wear after multiple trips, as its durability is affected over time. Poorly constructed luggage may have a short lifespan when subjected to the handling and stacking processes involved in air and ground transportation. Baggage is typically stacked in the cargo area of the vehicle, and we recommend that fragile items not be placed in the baggage area.

We will not be liable for:

  • Ordinary wear and tear
  • Inherent defects in the baggage
  • Poor quality or construction of the baggage
  • Over-packing or exceeding baggage capacity

Vehicle Capacity

For our SUV service, the maximum recommended capacity is 4 passengers with luggage.

Please note that passenger capacity is dependent on the amount of luggage each person brings. Excessive luggage can quickly reduce the seating capacity of the vehicle, so we encourage you to plan accordingly.

Baggage Allowance

On average, each passenger is allowed one large bag and one medium-sized bag. If you have an excessive amount of luggage, skis, snowboards, strollers, or similar items that reduce the number of available seats needed to lawfully secure all passengers, a second vehicle may be required. Additional vehicles will be subject to availability and must be reserved in advance.